Terms and Conditions
Last updated: November 17th, 2025
Welcome to Pondo (the “Site”). By accessing or using our Site, you agree to the following Terms of Use, Cookie Policy, and Terms of Sale. If you do not agree, please discontinue use of the Site.
1. Terms of Use
1.1 Acceptance of Terms
By browsing, accessing, or using the Site, you agree to be bound by these Terms and by our Privacy Policy. Pondo may modify these Terms at any time without prior notice. Continued use of the Site constitutes acceptance of the updated Terms.
1.2 Permitted Use
The Site is intended for personal, non-commercial use. You agree not to:
Copy or redistribute content without written permission.
Interfere with the security or functionality of the Site.
Use the Site for unlawful, fraudulent, or harmful purposes.
Scrape, harvest, or attempt to access data without authorization.
1.3 Intellectual Property
All content including text, logos, graphics, photographs, videos, icons, and software is owned by Pondo US, LLC or its licensors and is protected under U.S. and international intellectual property laws. No license or right is granted without explicit written authorization.
1.4 Health-Related Information
The Site provides informational and educational content only.
Pondo and its products do not diagnose, treat, cure, or prevent disease. The technology and insights provided by Pondo do not substitute professional medical advice. Always consult a licensed healthcare professional regarding health questions or medical decisions.
1.5 External Links
The Site may contain links to third-party platforms or services. Pondo is not responsible for the availability, accuracy, or security of third-party content. Access is at your own risk.
1.6 Limitation of Liability
To the fullest extent permitted by law, Pondo will not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages arising from the use or inability to use the Site.
The Site is provided “as is” and “as available” without warranties of any kind.
1.7 Governing Law
These Terms are governed by the laws of the State of Texas. All disputes must be resolved exclusively in the state or federal courts located in Austin, Travis County, Texas, and you consent to their jurisdiction.
2. Terms of Sale — E-commerce Purchases
These Terms of Sale apply to all purchases made through the Site or through third-party platforms integrated with the Site.
2.1 Product Availability
Product availability, inventory levels, pricing, and specifications may vary. Pondo reserves the right to discontinue or modify products at any time.
2.2 Pricing
All prices are listed in U.S. Dollars unless otherwise stated.
Prices may change without notice. Taxes, shipping fees, and import duties (if applicable) will be calculated at checkout.
2.3 Orders and Acceptance
Placing an order does not guarantee acceptance. An order is considered accepted only when you receive an official order confirmation email.
Pondo reserves the right to cancel orders in cases including (but not limited to) inaccurate pricing, suspected fraud, or insufficient inventory.
2.4 Payment
By placing an order, you authorize Pondo or its third-party payment processors to charge your selected payment method for the full order amount. Providing false or inaccurate payment information may result in cancellation.
2.5 Shipping & Delivery
Estimated shipping windows are provided for convenience and are not guaranteed.
Delays caused by suppliers, carriers, customs, or logistics partners do not constitute grounds for liability.
2.6 Returns, Refunds & Cancellations
Returns and refunds (if applicable) will be processed according to our Refund Policy.
Purchases made under pre-orders, crowdfunding campaigns, discounted tiers, or early-access programs may be non-refundable until shipment begins, unless otherwise required by law.
2.7 Product Use & Safety
Pondo products must be installed, used, and maintained according to official instructions.
Pondo is not responsible for damage caused by improper installation, modification, misuse, or operation outside recommended conditions.
3. Contact
For questions related to these Terms of Use, Cookie Policy, or Terms of Sale, contact us at: hello@getpondo.com